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The Utility Deposit Waiver Program (UDWP) is a combined effort of the Fort Liberty Command, the Fort Liberty Housing Office and Fort Liberty Federal Credit Union (FLFCU) to help soldiers waive utility deposits by having the deposits guaranteed by FLFCU.

  • Step 1 - Are you eligible to participate in the UDWP?

    You must be an active duty soldier stationed at Fort Liberty, a FLFCU primary account holder (we'll help you join during this process), and you must be eligible for BAH.

  • Step 2 - The documents you will need

    You must provide at least one document from each of the following categories:
    1) Proof that you are currently stationed at Fort Liberty:
    • Orders to Fort Liberty - If your orders are older than 3 years, we'll need your re-enlistment orders as well.
    • DA 4107
    2) Proof of BAH:
    • Rank (E6 and above)
    • LES
    • Orders showing that you have dependents
    • Original marriage certificate
    • A Certificate of Non-Availability (CNA) must be provided if you are receiving only partial BAH
    3) Proof of lease/purchase or property:
    • Signed lease
    • Signed closing disclosure
    • Signed deed of trust
    • Signed alta settlement statement
    4) ID Cards - must provide both of the following items:
    • Military ID
    • Driver's license

  • Step 3 - Costs

    If you are currently a member of FLFCU the cost to enroll is a $15 non-refundable fee. If you are joining as a new member to FLFCU we require a $5.00 (refundable) minimum deposit into your share account to establish your membership. New members will also pay a $20.00 non-refundable fee.

  • Step 4 - Join FLFCU & enroll in the UDWP

    You can join by clicking Apply Now below. For this account, you must select “YES” that you are Active Duty Army and “YES” that you are applying for the Utility Deposit Waiver Program. Once you have completed the account opening process, forward the required documentation listed in Step 2 to UDWP@MyFortLibertyFCU.org. A member of our team will contact you within 24 business hours to finalize your Utility Deposit Waiver request.

In UDWP and Need to Out Process

This is for members that have an account with Fort Liberty Federal Credit Union and need to out process. Click on the steps below to complete your out processing:

  • Step 1 - Contact your utility company

  • Step 2 - Pay ESTIMATED Final Bill

    Request from the utility company a final estimated bill and pay that bill. Once you pay your final estimated bill the utility company will directly send us a confirmation that you paid your estimated final bill.

  • Step 3 - We'll contact you

    We usually get the confirmation within one business day and once we receive the confirmation a member of our team will reach out to you. If you would like to expedite the process email us the payment confirmation to udwp@MyFortLibertyFCU.org.

  • Step 4 - Out processing

    Once we contact you we'll have all of the information to complete your out processing. We'll set up the out processing at your choice of one of our 5 local branches. Branch locations - click here.

  • Step 5 - You're done

    Once you head to your local FLFCU branch, we'll stamp the form so you can proceed with your out processing. ***PLEASE NOTE - you only paid an estimated final utility bill. If your final bill is more than your estimate you must pay your utility company the difference. If you don't pay the actual final bill, FLFCU will make the final payment (up to $200) and you'll then have to pay back FLFCU the amount paid on your behalf to the utility company. Make sure you let us know your new or permanent contact information so we can update our records and ensure you the smoothest possible PCS. Thank you for being a valued member!

Not in UDWP and Need to Out Process

This is for soldiers that do not have an account with Fort Liberty Federal Credit Union and need to out process. Click on the steps below:

  • Step 1 - Do you have an electronic stamp?

    There is a process in place that allows for most non-members of Fort Liberty Federal Credit Union to skip this step in out processing. Please find Commercial Activities on your out processing form and if it contains an electronic stamp you are already cleared.

  • Step 2 - If you need a stamp

    Proceed to any branch location and we'll verify that you are not enrolled in the Utility Deposit Waiver Program and we'll place the necessary stamp on your out processing paperwork. Branch locations - click here.

  • Step 3 - You're done!

    Thank you for your patience with this step in your out processing.