Fraud & Security Information Center

Privacy and Security

Please be assured: Fort Bragg Federal Credit Union does not sell Members’ data. We may work with businesses to offer services as an extension of our offerings. We use partial information where possible to protect data on statements, mailings, and receipts. Member information is safeguarded with encryption, security policies, and continuous updates to IT systems and facilities. Online security measures, including Multi-Factor Authentication (MFA), help protect accounts and ensure safer transactions.

Customer Identification Program

To comply with federal law and help prevent terrorism and money laundering, we must verify the identity of anyone opening an account. You will be asked for your name, address, date of birth, and other identifying information, and may need to provide a driver’s license or other documents.

Alert to Members:

Fort Bragg Federal Credit Union will never solicit personal or financial information. Do not respond to requests for information unless you initiate the request - this includes requests via e-mail, phone, text messaging or through the mail.

Preventing Fraud and Identity Theft

Keep personal and account information private: address, phone, date of birth, Social Security number, card numbers, and PIN.
Cover your card and PIN at ATMs or in stores; never let cashiers take your card out of sight.
Online, never respond to unsolicited emails asking for account info or click suspicious links.
Use strong, unique passwords for online accounts and enable alerts for unusual or large transactions.
Monitor your accounts regularly and securely dispose of documents with personal information.

Reporting Suspicious Activity

If you notice suspicious activity on your accounts, contact Fort Bragg Federal Credit Union at 1-800-79-FBFCU (toll-free) or 910-864-2232 (local).

To report lost or stolen plastic cards, call during normal business hours at 910-864-8714 (local) or 833-984-3336 (toll-free), or after business hours at 888-373-5714.

General Data Protection Regulation (GDPR)

To protect member privacy, our website, online banking, and fraud prevention providers use cookies and monitor activity. Cookies enhance security, personalize your experience, and analyze website usage. Fraud prevention monitors online banking for suspicious activity to help reduce member fraud.

Third Party Site Disclosure

Our website may link to third-party or affiliated sites for convenience. The Credit Union has no control over these sites, is not responsible for their content, privacy practices, or availability, and does not represent you in transactions with them. Review each site’s privacy and security policies before use.

Resources

These resources are provided for educational purposes only. Fort Bragg Federal Credit Union does not control or endorse the content on these third-party sites, and you should review each site’s privacy and security policies before use.

Fraud & Security Information Center

Privacy and Security

Customer Identification Program

Alert to Members:

Preventing Fraud and Identity Theft

Reporting Suspicious Activity

General Data Protection Regulation (GDPR)

Third Party Site Disclosure

Resources

Federal Trade Commission

Identity Theft

National Credit Union Administration

Protect Your Money

Stickley on Security

Fraud & Security Tips

Next Steps